Frequently Asked Questions
1. About Our Fashion Collection
Do you offer seasonal collections?
Yes! We release new collections every season, featuring the latest fashion trends while ensuring timeless essentials remain available.
What type of materials do you use in your clothing?
We use a range of high-quality materials, including organic cotton, linen, wool, and vegan-friendly alternatives.
2. Orders & Payments
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 12 hours of purchase. Please contact us at [email protected] as soon as possible.
Do you offer a first-time buyer discount?
Yes! Subscribe to our newsletter to receive an exclusive discount on your first purchase.
3. Shipping & Delivery
What shipping options do you provide?
We offer standard, express, and international shipping. The estimated delivery time is provided at checkout.
Can I schedule a delivery time?
At this time, we do not offer scheduled deliveries, but you can track your order for estimated arrival times.
4. Returns & Exchanges
What is your return window?
We accept returns within 30 days of delivery as long as the item is unworn, unwashed, and in its original packaging.
How do I exchange an item for a different size?
To exchange an item, contact us at [email protected], and we’ll assist you in processing your request.
5. Product Care
How can I keep my garments in the best condition?
Follow the care instructions on the label. Most delicate fabrics require hand washing or dry cleaning.
What’s the best way to store my accessories?
Keep accessories in dust bags or boxes to prevent damage from moisture and dust.
6. Customer Support
Have more questions? Reach out to us at [email protected], and we’ll be happy to help!